We provide a 100% reimbursement of your booking value minus our Worry-Free Booking™ fee if an unforeseen:
Illness including COVID-19 Infection
Accident or Injury
Pre-existing Medical Condition
Immediate Relative Sickness or Death
should occur up to 14 days prior to your arrival date or during your stay that prevents you from attending or completing your booking
*Doctor’s note or death certificate required.
Worry-Free Bookings™ is not an insurance policy.
It enhances the terms and condition of our standard terms & conditions. This reimbursement service is like the optional protection plans customers can purchase when buying a television or smart phone, except for instead of an electronic device, it protects the guests travel plans from an unexpected illness or health condition. We DO NOT reimburse you if your booking is no longer wanted or needed.
See terms and conditions for additional details
How to Apply for Reimbursement
Your reimbursement application and payment will be handled by Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service, who is the administrator of Our enhanced Terms and Conditions.
As soon as You know You cannot Attend the Booking, between 14 days prior to Arrival date and up to 30 days after the Departure date, You can apply for a reimbursement.
To apply for a reimbursement, You click on the link provided in Your Booking confirmation email in which You agreed to all Our policies and these additional Worry-Free Bookings™ Terms and Conditions. Fill out the reimbursement application forms.
Our Worry-Free Bookings™ Limited Warranty Reimbursement Administration Service processes and reviews the reimbursement application, documentation and evidence including a Doctor’s note, and then issues or denies the reimbursement to You. Reimbursements will be paid out using the following payment options including, but not limited to, credit card reimbursement, check, or direct ACH bank deposit.
Worry-Free Bookings™ Terms and Conditions apply during a time window of 14 days before Your arrival date up to 30 days after Your departure date. We do not reimburse the Worry-Free Bookings™ Service Fee.
If Your Booking is before the time period of 14 days before Your Arrival date then You should contact Us to reschedule or refund Your money according to Our standard policies.
You may apply for Your reimbursement up to 30 days after Your Departure date. After 30 days past Your Departure date, You are no longer eligible for a reimbursement.