Service Dog Policy


The ADA rule defines “service animal” as a dog or animal that has been individually trained to do work or perform tasks for the benefit of an individual with a disability.

Types of Service Animals

Service animals are working animals, not pets. The work or task of a service animal who is trained to provide services, must be directly related to the person’s disability. Examples of such work or tasks include: • Guiding people who are blind • Alerting people who are deaf • Pulling a wheelchair • Alerting and protecting a person who is having a seizure • Reminding a person with mental illness to take prescribed medications • Calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack Individuals with mental disabilities may use service animals that are individually trained to perform a specific task.

Dogs that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, comfort, therapeutic benefit, companionship, are not service animals under the ADA.


Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Service animals must be with individual at all time and cannot be left in the room or grounds unattended. The service animal must be clean and in good health. Owners and/or users of service animals must abide by current city ordinances/laws pertaining to licensing and vaccination requirements for service animals. It is the responsibility of the owner and/or user of the animal to know about these ordinances and laws. All owners and or users of service animals are responsible to clean up after and properly disposing of their animal’s waste.

The owners and/or users of service animals are 100% responsible for any damage to room or facility along with any medical bills from the results of the service animal behavior such as but not limited to biting, etc.

Inquiries Regarding Service Animals

When it is not obvious what service an animal provides, Staff may ask questions such as:
1. Is the dog or animal a service animal required because of a disability?
2. What work or task has the dog or service animal been trained to perform? Staff cannot ask about the person’s disability.

Exclusions of Service Animals

Unless the service animal is not meeting the behavioral or sanitary expectations outlined in this policy, a person with a disability cannot be asked to remove a service animal from the premises. A person with a disability may be asked to remove a service animal from the premises if the service animal is out of control and the handler does not take effective action to control it The service animal is not housebroken. A service animal may be excluded from the facility, if the animal poses a direct threat to the health or safety of others. A service animal may be excluded from the facility, if that animal’s behavior, such as barking, is disruptive to the other participants within the facility. A service animal may be excluded from temporarily or permanently if it is found to be in violation of the above requirement.

We do not allow pets. If a pet is either concealed and/or misrepresented as a server animal and is not according to ADA guidelines, then a minimal charge of $150.00 cleaning fee or more, depending on room damage and/or amount of time spent cleaning room, will be imposed.